VoIP Call Recording Solution integrates with CRM software. (ThomasNet)
Offered as Web-based, VoIP call recording solution, SmartRecord® IP v2.0 lets users instantly archive calls, meetings, webinars, and negotiations to SugarCRM, which allows companies to track and manage customer relations. Calls are recorded based on user-supplied specifications and archived in MP3 format of choice. Before placing follow-up call, user can review past correspondence to make …
(read the story…)
